Returning your items is easy !
Is the item you purchased too small? Too big? Not what you wanted? No worries: you have 30 days to return any unsatisfactory items.
1. IN-STORE RETURNS: ALWAYS FREE
No matter if you purchased your items in a store or online, returns in one of our stores are absolutely free. Show your invoice at the checkout counter and we will reimburse you by the same method of payment you used to purchase your items.
Please note that items purchased in stores can only be exchanged or refunded in stores, and that items on sale cannot be returned. Find the closest store.
2. mail RETURNS: free for privilege MEMBErS
Items purchased from our website can also be returned by mail. A $7.95 fee will be deducted from your refund to cover return shipping charges. If you are a Privilege member, the return shipping charges are on us.
How to in 4 easy steps:
As soon as we receive your parcel at our office, we will reimburse you by the same method of payment you used for your purchase.
CANCELLING AN ONLINE ORDER
As long as we have not sent you a shipping confirmation, you can cancel your order by calling 514 416-5020 or 1 844 312-6228.
If you have already received the shipping confirmation, your parcel is on its way. No worries, you can return the items by following the normal procedure indicated above.
RETURNING ITEMS PURCHASED IN STORES
Items purchased in stores can only be exchanged or refunded in stores within 30 days following the date of purchase. We will reimburse you by the same method of payment you used for your purchase. Items on sale cannot be returned.
Important: Items must be returned in new condition and carry the original label. Items that have been washed, stained or damaged will not be refunded or exchanged. For hygienic purposes, underwear, swimwear and pierced earrings are not refundable or exchangeable. Gift Cards are not refundable.