Returns

Returning your items is easy ! 

Too small? Too big? Not what you like? No problem, you have 30 days to return items you are unsatisfied with.


1. IN-STORE RETURNS: ALWAYS FREE

 

Whether you purchased your items in a store or online, returns in one of our stores are absolutely free. Show your receipt at the checkout and we will reimburse you by the same method of payment you used to purchase your items.

Find the nearest store

Please note that items purchased in stores can only be exchanged or refunded in stores. 

 

2. mail RETURNS: free

 
Circle on the delivery slip the items you’re returning. Put the items and the slip in the bag and attach the return label. You’ll be refunded within five days of us receiving your package. It may take a few days before the transaction appears on your credit card statement.

 

 CANCELLING AN ONLINE ORDER

 

As long as we have not sent you a shipping confirmation, you can cancel your order; contacting us by email.

If you have already received the shipping confirmation, your parcel is on its way. No worries, you can return the items by following the normal procedure indicated above. 

  

RETURNING ITEMS PURCHASED IN STORES

Items purchased in stores can only be exchanged or refunded in stores within 30 days following the date of purchase. We will reimburse you by the same method of payment you used for your purchase. 

 

Important: Items must be returned in new condition and carry the original label. Items that have been washed, stained or damaged will not be refunded or exchanged. For hygienic purposes, underwear, swimwear and pierced earrings are not refundable or exchangeable. Gift Cards are not refundable.

 

IF YOU HAVE ANY QUESTIONS, YOU CAN:


  • Consult our FAQs;
  • Send us an email at [email protected];
  • Call us : 1 844 312-6228
  • Monday through Friday from 9 am to 16h30 pm.
    Saturday and Sunday : 9 am to 5 pm