Frequently Asked Questions

How to choose the right size?

Designed in Montreal, our clothes meet North American standards. Take the size that usually fits you; if you hesitate, consult our size guide.

When will I receive my order?

Orders are usually processed within 48 hours and shipping times range from 2 to 7 business days, depending on the service chosen. At any time, you can connect to My account to find out the status of your order.

Do I have to create an account to buy online?

No, it is not mandatory. You can shop by choosing guest status. Having an account, however, allows you to track your orders in real time and save time with each transaction. And that doesn't commit you to anything.

What payment methods do you accept?

You can pay for your online purchases with a Visa, MasterCard, American Express or Visa Debit credit card, or with one or more Le Grenier gift cards.

Cartes de crédit - Le Grenier

How do I know if an item is available in store?

The easiest way is to call the shop closest to you and indicate the name of the article, the size required and the product code. This can be found on each product's webpage.

Are online transactions safe?

legrenier.ca is a secure site that uses SSL technology. This guarantees the confidentiality of information and allows you to shop with peace of mind.

How much will delivery cost me?

Any order of $75 or more (before taxes) will be delivered to you free of charge in regular service, regardless of your address in Canada. For orders under $75, you can choose between regular service at $7.95 and express service at $10.

Can I get free express delivery?

If your order exceeds $75 (before taxes), we offer regular service delivery. You can of course opt for the express service. In this case, the delivery charge of $10 is your responsibility.

Is there a charge for returning items?

Returns in store or by post are always free of charge.

How to maintain the purchased clothes?

You will find the instructions in the product details section, on each page that presents a garment or an accessory. Care instructions are also clearly indicated on the clothing labels.

Order tracking and delivery

How do I know where my order is?

Login to your Grenier account and click on my orders. There you will see your past orders and the current one, as well as its status.

Can I modify or cancel an order?

Yes. Until your order has been taken care of by our fabulous representatives, we can cancel or modify it.

If it has already been taken care of, the package is on its way and you will receive your shipping confirmation shortly. Don't worry: you can return your purchases to us by following the normal procedure described here.

Why was my order cancelled?

For your security, if the information on the credit card used during payment is incorrect, the order is automatically cancelled. The most frequent cases are related to a difference between the billing address of the order and the address associated with the credit card, an inaccurate security code (indicated on the back of your card), a date incorrect expiration date or an exceeded credit limit.

When an order is cancelled, it cannot be reactivated or modified under any circumstances. If you still wish to purchase the items that have been cancelled, you must place a new order. Your order may also have been canceled because the selected products are no longer available online at the time of the transaction. In this case, note that credit card companies hold the funds corresponding to the purchase for a period of up to three days.

What are the delivery times?

The delays are 3 to 7 working days in regular service and 2 to 3 working days in express service. If you live in an isolated rural area or remote area, allow three business days.

How much will delivery cost me?

Any order over $75 (before taxes) will be delivered to you free of charge, in regular service, regardless of your address in Canada. For orders below this amount, you can choose between regular service at $7.95 and express service at $10.

Can I get free express delivery?

If your order exceeds $75 (before taxes), we offer regular service delivery. You can of course opt for the express service. In this case, the delivery charge of $10 is your responsibility.

When will I receive my order?

All orders are usually processed within 48 hours and shipping times range from 2 to 7 business days, depending on the service chosen. As soon as your purchases are shipped, you will receive an email with a Canada Post tracking number that allows you to track your package in real time. At any time, you can connect to my account to find out the status of your order.

Can you deliver a package to a PO box?

No, we can only deliver to a street address, whether it is a home or a place of work.

Returns and Refunds

What are the deadlines for returning items that do not suit me?

With the exception of final sales, you have 30 days from the ship date for orders on our website and for in-store purchases.


How should I return items that I am not satisfied with?

It's very simple: you can bring them back to a Grenier store (bring the invoice with you) or return them to us by post. The whole procedure is explained here.

Note that final sales cannot be returned, exchanged or refunded.

Is there a charge for returning items?

Returns in store and by mail are always free of charge. We will refund you as soon as we receive the returned items. Make sure, however, that you respect the deadlines and conditions for returns. Click here to find out about it.

How will you refund me for returned items?

As soon as we have received the items you are returning to us and if they are in perfect condition, we will credit the card you used to pay for your order. If you paid with a gift card, we will send you a new gift card for the amount of the returned item.

Can I return an item purchased as final sale?

Products purchased as final sales (50% or more discount) cannot be returned, exchanged or refunded.

Am I entitled to a price adjustment?

Price adjustments are only possible on items purchased at regular price within 14 days of purchase. You must make your request while the sale you wish to profit from is still in progress. By presenting yourself in store with your invoice. For online purchases, you can also make a request by email or chat, mentioning your order number. No price adjustment during our special events, our VIP sales, quick lunches, Black Friday and Cyber Monday.

Account and password

Do I need to create an online shopping account?

No, it is not mandatory. You can shop by choosing guest status. Having an account, however, allows you to track your orders in real time and save time with each transaction.

I forgot my password, what should I do?

It happens often ! Login to your Grenier account, then click on Forgot password.

How can I update my personal information?

Login to your Grenier account and visit the My Dashboard section. Your billing address, your delivery addresses: it's all there!

Privilege program and gift cards

What is the Privilege Card?

The Privilege card is valid for one year and allows you to save from your first purchase. Enjoy 15% off all items purchased in-store and online.

The Privilege card costs $20 taxes included. Valid for 12 months from the date of activation, the card is non-refundable.

How to benefit from the advantages offered?

To take advantage of the 15% discount in store, present your card at checkout.

To get the 15% discount online, you must have an account and register your card number. To do this, click on Account. In the Account information section, click on the Card link Privilege, then tap Save number. Your benefits will automatically apply for one year.

Can I take advantage of the 15% discount on my first purchase?

Yes ! Online, even if the subscription is not yet activated, we will apply the discount to your first purchase. YOU You will need to create an account and register your card number as soon as you receive it to benefit from the 15% discount on your future purchases. To do this, click on Account. In the Account information section, click on the Carte Privilège link, then on Save a number. Your benefits will automatically apply for one year.

Can I buy a gift card online?

Yes, nothing could be easier. Simply to click here and choose the desired amount: $10, $20, $25, $50 or $100. The card will be sent to you by post, to the address of your choice.

Are gift cards purchased online valid in store?

Yes, any gift card purchased online can be used to pay for online or in-store purchases. On the other hand, the old card models can only be used in store.

I have a gift card, but I don't know if I have enough to pay for my order...

No worries: you can check your card balance at any time by clicking here.

If it is not enough to pay for your purchases, our calculator will let you know. You can then pay the remaining amount with another gift card or by another payment method.

I paid for an item with a gift card, but I'm going to return it to you. How are you going to reimburse me?

We will send you a new gift card for the amount of the returned item.

How long is a gift card valid?

Our gift cards are still valid. In accordance with the law, they have no expiry date.

Need help or advice ?

Consult our frequently asked questions
Write to us at service@legrenier.ca
Call us: 1 844 362-1555

  • Monday to Wednesday: 9 a.m. to 5:30 p.m.
  • Thursday and Friday: 9 a.m. to 9 p.m.
  • Saturday and Sunday: 9 a.m. to 5:30 p.m.